The Heathfield & Co 10 Year Guarantee
Heathfield & Co lighting is created in collaboration with a global network of trusted suppliers, makers and manufacturers and is made to last.
We expect a little bit of wear and tear over time but we stand by our products. We're so confident in the design standard and quality, that we offer a 10 year guarantee on all our lighting against product failure. (*Please see our T&Cs for further details)
The Service Team
Every query is met by a Heathfield & Co team member. Our customer service team can be reached during business hours on +44 (0) 1732 350 450 through our live chat, or via email.
Our customer service team is a friendly group of problem-solvers that live and breathe interior design. They sit right beside the operations team and next to our factory, so when it comes to lighting orders, big and small, it's an easy step to go above and beyond to find a solution.
Complexities Made Simple
Whether it’s an order of 500 lamps for a new hotel project, floor lamps and wall sconces for a new home or a chandelier for a new dining room, lighting comes with a long list of complexities. We have over 40 years of expert knowledge so our customers don't have to worry.
We can often predict timeline or budgetary issues before they arise, and we are able to reply on our experience when it comes to delivery and installation. Our ability to anticipate means we can keep projects running as smoothly as possible.
Customisation & Bespoke
We offer varying degrees of customisation for trade and hospitality clients. For our design partners, we offer alternative high quality materials and finishes to ensure each light sits comfortably within each project. For larger orders, our internal design and development team can work with a sketch, a reference or even just a vague idea. If you have a design in mind, all you need to do is ask.
While every customer’s experience and needs are different, there will always be a Heathfield & Co specialist on hand to see a project through from start to finish.