We expect a little bit of wear and tear over time but we stand by our products. We're so confident in the design standard and quality, that we offer a 10 year guarantee on all our lighting against product failure. (*Please see our T&Cs for further details)
Every query is met by a Heathfield & Co team member. Our customer service team can be reached during business hours on +44 (0) 1732 350 450 through our live chat, or via email.
Our customer service team is a friendly group of problem-solvers that live and breathe interior design. They sit right beside the operations team and next to our factory, so when it comes to lighting orders, big and small, it's an easy step to go above and beyond to find a solution.
Whether it’s an order of 500 lamps for a new hotel project, floor lamps and wall sconces for a new home or a chandelier for a new dining room, lighting comes with a long list of complexities. We have over 40 years of expert knowledge so our customers don't have to worry.
We can often predict timeline or budgetary issues before they arise, and we are able to rely on our experience when it comes to delivery and installation. Our ability to anticipate means we can keep projects running as smoothly as possible.