Who we are?
Heathfield & Co design and manufacture timeless lighting for modern living. A trusted supplier to renowned interior designers and hotel groups for over 40 years, our collections are the result of decades worth of lighting knowledge and unabating design development, retaining the same expert quality, craftsmanship and attention to detail that we are known for.
Job Summary
Reporting to: Head of Brand & Marketing
Position Type: Part Time (28-32hrs), Maternity Cover (14-15 months)
We’re looking for a Sales Support Administrator to join our dynamic team and play a crucial role in delivering exceptional customer service and sales support. Reporting to the Head of Brand & Marketing, you’ll be the link between our clients and internal teams - ensuring orders, enquiries, and samples are handled efficiently and with care.
In this fast-paced environment, you’ll work closely with the Sales, Customer Service, and Operations teams to ensure smooth processes and outstanding client experiences.
About You:
You’re a highly organised, proactive professional with excellent communication skills and a passion for providing outstanding service. You take pride in attention to detail, love solving problems, and thrive in a collaborative, fast-moving environment.
Principal Purpose:
To provide efficient and professional support to customers and the Sales team, ensuring exceptional customer satisfaction through timely communication, accurate order and sample management, and effective handling of all client enquiries.
Main Responsibilities:
- Deliver excellent customer service, in a friendly manner, by responding promptly and professionally to client emails and phone calls
- Handle inbound sales enquiries, ensuring each is directed or resolved appropriately
- Ensure the timely follow-up of customer queries to maintain satisfaction and trust
- Proactively ensure customer orders are managed through quotation, order, and delivery stages
- Ensure customers are always updated and aware of order status
- Manage and process sample requests, maintaining accurate records and stock levels
- Support the Sales team with administrative tasks, quotations, and order processing
- Develop a complete understanding of our e-commerce website
- Develop and keep updated a full and complete understanding of our IT/CRM systems – including IFS, Microsoft Office, HubSpot
- Liaise effectively with internal departments (Customer Service, Accounts, Warehouse) to ensure smooth order fulfilment
- Contribute to continuous improvement in customer experience and operational efficiency
The ideal candidate must have:
- Excellent written and spoken English
- Experience within a customer service or admin role
- Strong organisational ability and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Effective time management
- Proactive, positive, and professional approach
If you think that your skills, experience, and personality make you well-suited to this role we’d love to hear from you. Please submit a CV to lily@heathfield.co.uk