Are you still taking orders during the current pandemic?
With a significantly reduced team now running the key areas of our warehouse, we will continue to process, manufacture and deliver orders to all of our customers as quickly as possible. From the comfort of their homes, our friendly sales team remain on hand and will be delighted to help in any way that they can. Please give us a call, email firstname.lastname@example.org, or use our new live chat function if you have any questions relating to an existing order or new enquiry, we’d love to hear from you!
How can I order a Heathfield product?
Please contact email@example.com or call 01732 350450 to speak to a member of our customer service team who will be more than happy to set up a trade account for you, subject to eligibility. Our team will process your order and provide you with your Heathfield & Co account number, which should be used in all future correspondence.
Does Brexit affect me ordering a product from Europe?
We are delighted that the Brexit agreement means there is no major impact on how we trade with Europe. Our stock levels are being carefully controlled to ensure our team can continue to fulfil and despatch orders to our European customers in the same way as before. Orders are shipped on delivery duty paid terms and we are working with our delivery partners to minimize the impact of new customs regulations - a cost that Heathfield will not pass onto our customers.
Where can I see Heathfield products and samples?
We understand the importance of seeing a product, material or finish before making your purchase. Please speak with our sales team or your sales representative who will arrange for you to see a sample at a time that suits wherever possible.
How do I find out the price of your products?
Pricing is available through our sales team or through your interior designer. If you require any further information, please email firstname.lastname@example.org to speak to a member of our customer services team.
What is your standard lead time?
As each of our products are made to order our lead times can vary. For standard products we aim to deliver your order within 4 to 6 weeks of order confirmation. Estimated dispatch dates may be extended due to lead time delays caused by the current COVID-19 situation.
Do you supply custom or bespoke lighting?
We are always happy to discuss the development of bespoke products for customers, taking a clear brief and crafting the product to an agreed specification. In addition, we also offer a wide range of electrical flex options, metal finishes and lampshade configurations, allowing you to create a uniquely custom product. Please contact our sales team at email@example.com with any bespoke or custom product requests.
Are lampshades sold with your products?
You can choose! All of our lampshades are made to order and can be specified exactly as you would like them. We have 27 shapes and a versatile range of 130 fabrics and linings to choose from, offering a wide variety to suit each individual interior scheme. In addition, we invite designers to specify their own fabrics to be used as either shade fabrics or linings. Clients wishing to supply their own fabrics must send swatches to the sales office for suitability approval prior to order confirmation.
What lightbulbs does my lighting require?
We are always happy to advise on a recommended lightbulb, however we do not supply bulbs with orders unless specifically requested. You are invited to refer to the product specification sheets, downloadable from our website, which confirm our recommended bulb options for each product.
Do you have any stock items available for quick ship?
As our products are made to order for each customer project, we do not currently have built stock available for quick ship. We are however always keen to deliver your order as soon as possible, so please check stock availability of the products you require with our sales team at firstname.lastname@example.org and we will do everything possible to speed up your lead time.
How will my order be delivered?
Orders will be delivered by one of our delivery partners between 8am and 6pm Monday-Friday. Third party, guaranteed morning and Saturday deliveries are available at an additional cost. If your order requires a chargeable palletized delivery, you will receive it on the date agreed with our sales team. All orders will require a signature upon receipt.
Can I collect my order?
Yes, collecting your order from our factory in Kent is free of charge. Collection hours are Monday to Friday between 9am and 4pm. Please ensure that you inform our sales team if you would like to collect your order so that we can arrange this for you.